Three Apples · For parents & guardians
Let’s get back
to the story.
A little help with reading, downloads, and subscriptions. We’re here when you need us.
A few helpful answers
Good questions.
Simple answers.
Which stories are free?
The Liar and Kikos are included with the app and need no subscription or additional download. The other tales require an active monthly or yearly subscription.
Which languages are available?
The stories are told in Armenian. Each tale is in Eastern or Western Armenian, as indicated in the library; a single tale does not offer both. Menus are available in English and Armenian. English story narration is not included in version 1.
Will there be more stories?
Yes. The launch library contains 40 Armenian tales, and we’re preparing more. New tales will appear in the library as they become available. We haven’t announced a fixed release schedule.
Can we read without an internet connection?
The two free stories work offline from the start. Other tales need to be downloaded first and require an active subscription. Internet is needed for downloads, purchases, restoring purchases, and some subscription checks.
How do I restore a subscription?
Open Parents and choose Restore a purchase, or tap Restore on the plans screen. Check that the device uses the Apple Account that made the purchase. If it still does not appear, contact us without including payment details.
How do I cancel my subscription?
Open Parents → Manage subscription when your subscription is active. Or open your device’s Settings, tap your name, then Subscriptions, and select Three Apples. Apple shows the cancellation options and access end date. Deleting the app does not cancel it.
A tale isn’t downloading. What should I try?
Check your connection, available storage, and whether your subscription is active. Try again from the library or Parents → Tales on this device. If it still fails, tell us the tale title, device, and any error shown.
How can I remove a downloaded tale?
Go to Parents → Tales on this device and choose Delete beside a downloaded subscription tale. You can download it again while subscribed. The two free tales are part of the app and cannot be removed separately.
How do I change sound or text?
Check the device volume and connected headphones first. In Parents, review automatic narration, background sounds, text visibility, and text/highlighting settings. Adjust the text size and highlighting to suit your family.
Which devices can run Three Apples?
Three Apples supports iPhone and iPad with iOS 26 or iPadOS 26 or later. When the app is available, check its App Store compatibility section for the latest supported devices.
How is my child’s information protected?
The app has no accounts, ads, analytics, or tracking. Reading history and preferences are stored on your device and aren’t uploaded to Markael Studio. Apple handles purchases and downloads. Read the app privacy policy for the full explanation.
Who makes the stories, pictures, and narration?
The stories come from Armenian literature and folklore. The illustrations and narration are made with AI tools, then reviewed and refined for the app. Parents → About → Credits and Tale sources explain the process and the source of each tale.
How do I request a refund?
Apple handles App Store billing and refund requests. Sign in at reportaproblem.apple.com with the Apple Account used for the purchase to see the options. Eligibility is determined by Apple and applicable law.
A real person. A helpful reply.
We’re listening.
Three Apples is made and supported by Markael Studio.
studio@markael.comTell us your device model, app version, and what happened. For a story issue, the title and page number help too.
Please leave out children’s personal information, passwords, and payment details.